Affiche The Hotel Inspector
  • 11 saisons
  • 102 épisodes
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The series that transforms failing hotels returns with Alex Polizzi at the helm. Alex, whose family owns the renowned Rocco Forte group of hotels, is on a mission to change the fortunes of some of Britain's most calamitous establishments.


Saisons & épisodes Les résumés de tous les épisodes de The Hotel Inspector

S01E01 Nandos/Forget-Me-Not Guest House, Stratford 29/09/2005
S01E02 Hanmer Arms, Wrexham County Borough 06/10/2005
S01E03 Worlington Hall Hotel, Suffolk 13/10/2005
S02E01 Saxonia Guest House 06/07/2006
S02E02 Langtry Manor Hotel 13/07/2006
S02E03 Key West Hotel 20/07/2006
S02E04 Sparkles Hotel 27/07/2006
S02E05 Blossoms Guest House 03/08/2006
S02E06 Tasburgh House Hotel 10/08/2006
S02E07 Hanmer Arms Revisited 17/08/2006
S02E08 Worlington Hall Hotel Revisited 24/08/2006
S03E01 Grand Hotel, Hastings 06/09/2007 Ruth heads to the East Sussex coast to tackle a hotel whose owner is actively opposed to her ideas before he has even met her. Ruth is in Hastings to visit the Grand Hotel, a seafront establishment with 17 rooms that is rapidly losing business to the new budget hotels elsewhere in the town. Owner Peter Mann, who has been running the hotel for 18 years, is keen to reverse his fortunes, but is wary of Ruth’s infamous no-nonsense approach even before her arrival. “If she’s going to come here a cross between Darth Vader, Genghis Khan and Gordon Ramsay, then that’s not going to work at all,” he warns. Unfortunately for Peter, his worst fears are confirmed when he meets Ruth. She is deeply unimpressed by his hotel the moment she sets eyes on it.
S03E02 Beech House Hotel, Reading 13/09/2007 Ruth attempts to change the fortunes of a hotel in Reading, whose owner is resistant to the idea of altering his prices. Beech House is a 15-bedroom hotel in Reading, owned by businessman Michael Bissell. Michael converted the hotel from a care home four years ago and invested around half a million pounds in the facilities, but so far he has failed to attract guests in Reading’s competitive market. The hotel has lost huge amounts of money and Michael has even had to cash in his pension to keep it afloat. “Because of the losses that I’ve made, it’s been me paying the guests to stay here,” he says. Months away from bankruptcy, he has called in Ruth Watson to help avert disaster.
S03E03 Safari Hotel, Bournemouth 27/09/2007 Ruth meets Vincent and Lidy Van Nuyk, the Dutch owners of the 14-bedroom Safari hotel in Bournemouth. Drowning in debt and unable to carry out vital renovations on the hotel, Vincent and Lidy desperately need help if they are to turn their fortunes around. Vincent and Lidy took on the Safari after 13 years spent running a successful restaurant in Ireland took their toll on Vincent’s health. However, their hopes of a quiet life are unfulfilled: the hotel has failed to turn a profit and they have been driven to the brink of bankruptcy. The lack of money is reflected in the shabbiness of the hotel, which is in dire need of renovation. “We feel defeated,” sighs Lidy. “We want to improve, but we have no cash for it.” To save money, Lidy and Vincent do all the work themselves –including cleaning the 14 bedrooms and doing all the cooking –and are forced to live in one room. Overwhelmed, they have no idea how to pull themselves out of this hole and need someone to show them how to improve things.
S03E04 Butley Priory, Suffolk 11/10/2007 Tonight, Ruth visits a bed and breakfast establishment housed in a beautiful medieval priory. The owner is reluctant to share her home with guests, but needs to boost her income to avoid losing the property altogether. Can Ruth persuade her to focus the business on weddings and fashion shoots? Butley Priory is a six-bedroom B&B in a converted 14th-century priory, just a stone’s throw from Ruth’s own hotel in Suffolk. The owner is musician and former model Frances Cavendish, who opened her home to paying guests to make ends meets after her divorce eight years ago. Unfortunately, the rooms often stand empty and Frances is on the brink of selling up. “If we don’t get more guests through the door I’m going to have to call it a day,” she tells Ruth.
S03E05 Weyanoke, Eastbourne 18/10/2007 Renowned hotelier, restaurateur and author Ruth Watson continues her mission to reverse Britain’s reputation for poorly run hotels, guesthouses and B&Bs. In tonight’s instalment, Ruth tackles the oddly named Weyanoke – a large hotel on the Eastbourne coast currently suffering from something of an identity crisis. Three years ago, after a stint running a small B&B, Mark and Heidi Cowderoy bought the Weyanoke – a beautiful, 33-bedroom Victorian hotel situated on the Eastbourne seafront. In the past, the hotel has catered mainly for coach parties of pensioners paying as little as £20 for a room, but this business is quickly dying out. Heidi and Mark decided to refurbish the hotel to take it upmarket, but their spending has meant that they have failed to make any profit since the beginning of their venture. Since buying the hotel, the couple have spent in excess of £1 million on what Mark calls a “Victorian money pit”. Now deep in debt, Mark and Heidi are in dire need of Ruth’s help before their business collapses.
S03E06 St Alfeges B&B, Greenwich 27/10/2007 In tonight’s instalment, Ruth visits the heart of Greenwich, South-East London, to meet actor hotelier Robert Gray and assess his three-bedroom B&B. Actor Robert Gray turned his home into St Alfeges B&B five years ago to maintain the cashflow between acting jobs. A former antiques dealer, he has filled his house with unusual art and objects and decorated with flair and personality – but he is the first to admit that the ‘shabby-chic’ look is starting to look just “shabby”. “I think we need a facelift,” he confesses.
S03E07 Haven Hotel, Great Yarmouth 15/11/2007 Ruth comes to the aid of a pair of novice hoteliers in Great Yarmouth, who desperately need a crash course in the hotel business if their guesthouse is to stay open. To see how a hotel should be run, they visit a five-star hotel in their town, before Ruth takes them to her own establishment in Orford.
S03E08 Woodlands Lodge Hotel, New Forest 22/11/2007 Ruth heads to the Woodlands Lodge, a 16-bedroom country hotel set deep in the heart of the New Forest. The Woodlands' restaurant has recently lost its coveted AA rosette and a new hotel in the area looks set to ruin the business. Can Ruth help transform the hotel's faded decor and put owners David and Jenny Norbury back on track?
S03E09 Key West Guest House, Newquay (Revisit) 13/12/2007 Ruth finds out if Brian and Gill Scott, owners of the Key West hotel in Newquay, took her advice when she visited them a year previously.
S03E10 Tasburgh House Hotel, Bath (Revisit) 27/12/2007 Ruth returns to the Tasburgh House hotel near Bath to see if owner Sue Keeling - a retired air hostess - has managed to turn her fortunes around. Will the business be flying high, or has it been grounded?
S04E01 Brecon Castle 10/07/2008 For her first assignment, Alex faces the tall order of rescuing a massive 43-bedroom hotel in Wales that has seen better days. Reputedly the oldest hotel in Wales, the Castle of Brecon was once a glamorous destination for the rich and famous. Neglected for decades, it is now owned by Leon Ricci and his Russian wife, Natasha. With no previous experience in the industry, the couple admit they bought the hotel on a whim - and were even advised by an agent to steer clear of it. "He said, 'No, don't buy it - it's a well-known white elephant in the industry'," Leon recalls.
S04E02 The Lenchford Inn 17/07/2008 This week, Alex heads to an attractive pub hotel on the banks of the River Severn in Worcestershire. The views may be picturesque but this establishment is far from tranquil. The Lenchford Inn is managed by two couples on the brink of a breakdown. Dave and Marie, along with her brother Ian and his wife Wendy, bought the inn thinking it would be a ticket to early retirement. But the combination of four floods in two years and the owners’ inexperience has left their hopes in tatters. The nine bedrooms and 80-seat restaurant are as empty as their bank accounts and, with a ten-year age difference between the two couples, they cannot see eye-to-eye on anything.
S04E03 Jessop House Hotel 24/07/2008 Alex heads to historic Tewkesbury to inspect the eight-bedroom Jessop House Hotel, located just yards from the town's famous abbey. "It looks like a very pretty town," Alex says. "According to their website, I’m staying at an equally pretty boutique townhouse hotel. Can't imagine what's going wrong there." It soon becomes apparent that the Jessop's problems are twofold, as Alex discovers a business and a relationship in crisis.
S04E04 West Usk 31/07/2008 Alex visits the West Usk Lighthouse, a unique four-bedroom establishment on the edge of the Bristol Channel. Owners Frank and Danielle bought the lighthouse after seeing an advert in Exchange & Mart. Twenty years later, despite a base of loyal repeat customers, the business is barely keeping its head above water. “If we don’t get more money, a better turnover, a healthy profit, we will not survive,” says Frank. “I want to stay here and fight, if you like, for the survival of the lighthouse and my business.”
S04E05 Number Nine 07/08/2008 Alex heads to Torquay, which was once home to Britain’s most notorious fictional hotel. The 12-room guesthouse Number Nine is no Fawlty Towers, but it is certainly faulty – losing both guests and money. Owner Rachel Roffe admits she is out of her depth. “A week after I moved here, I remember sitting in the garden, and I just burst into tears and thought, ‘Oh my God, what have I done?’” she recalls.
S04E06 Garden Lodge 14/08/2008 Alex visits a nine-bedroom guesthouse in Folkestone. Garden Lodge is only two miles from the Channel Tunnel and should be getting a healthy passing trade. But business is in decline, and owners Sue and Ron Cooper desperately need help.
S04E07 ----- 00/00/0000
S05E01 The Crown Inn 06/07/2009 The Crown Inn is owned by former care assistant Karen Lloyd who invested her life savings into opening it two years ago. All was apparently going well until a number of bad internet reviews (damn these people) turned up complaining about paying £70 a night to sleep in filth and Karen started losing money. If that wasn’t bad enough the hotel was stripped of one of its three stars by the tourist board Visit England.
S05E02 Walpole Bay 13/07/2009 The Walpole Bay was once at the epicentre of the Margate tourist trade. But much like Margate itself, this once grand old dame has seen better days. The Edwardian hotel was on the brink of closure until the Bishop family attempted to rescue it. But with no previous experience of the hospitality industry, it has not been a smooth ride for them.
S05E03 Sunnyside 20/07/2009 Alex Polizzi attempts to help the struggling Sunnyside Hotel in Blackpool. In a bid to boost the B&B's pitiful occupancy rate, the owners plan a huge refurbishment - but refuse to take on Alex's suggestions. Can she get them to incorporate her design ideas and improve the lousy service?
S05E04 Rose and Crown 27/07/2009 Alex visits the market town of Wisbech, where the 300-year-old Rose and Crown is in crisis. Can the hotel inspector convince owners Jacquie and Jonathan to eliminate the mountains of paperwork strangling their business?
S05E05 The Swan 03/08/2009 Alex visits the 14th-century Swan Hotel in Norfolk. With 15 empty bedrooms and a deserted restaurant, the Swan is struggling to stay afloat. Can Alex breathe some life into this lame duck?
S05E06 African Queen 10/08/2009 Alex climbs aboard floating hotel the African Queen. With the boat running at just 30 per cent occupancy, owners Bonny and Andy are at breaking point. Can the hotel inspector throw this beleaguered couple a life jacket? South Africans Bonny and Andy Cowley previously ran a successful hotel and restaurant on the Isle of Wight. When they bought 85-year-old Dutch barge the African Queen they were full of hope for their new project. "We thought, 'We're gonna fly!' but it didn't work like that," says Bonny. The eight-bedroom floating hotel is failing to turn a profit - and even when the couple have guests, the heavy workload of running the boat is taking its toll.
S05E07 Glangrwyney Court 17/08/2009 Alex Polizzi sets out to improve the fortunes of the Glangrwyney Court guest house in the Black Mountains, Powys. Despite its five-star rating and reasonable occupancy rate, owners Christina and Warrick Jackson reveal they are rapidly losing money. Alex is taken aback by the amount of clutter in the rooms and the low prices being charged, and informs the couple that if they make changes, their salvation could lie in targeting the lucrative corporate market.
S05E08 Hotel du Repos 24/08/2009 British couple Liz and Michael Callis emigrated from Britain and bought a 14-bedroom guest house in the Swiss Alps, but their hopes of a stress-free retirement have been ruined by a heavy workload. Alex Polizzi outlines her vision for the future of the hotel, including smart uniforms for the staff, a drop in food prices and a transformation for an unused formal dining room - but is unimpressed with the results when she returns a month later.
S06E01 The Astor, Plymouth 22/07/2010 For her first challenge this series, Alex visits the three-star, 62-bedroom Astor in Plymouth, owned by the flamboyant Joseph Louei. Having risen from pot-washer to owner of a hotel in 30 years, Joseph is naturally very proud of his achievements. However, in recent years Plymouth has been flooded with cheap chain hotels, so the independent hostelries are struggling against stiff competition. In the nine years of Joseph’s ownership, the Astor has never made a profit. Its woes are compounded by a raft of terrible online reviews from dissatisfied customers.
S06E02 Artist's Residence, Brighton 29/07/2010 Alex’s latest challenge is the Artist Residence in Brighton, a nine-bedroom B&B run by 21-year-old student Justin. Decorated and staffed by up-andcoming artists, the establishment is designed to be a unique cross between art gallery and hotel, but it is currently failing miserably on both fronts.
S06E03 The Rutland Arms, Bakewell 05/08/2010 This week’s show sees Alex turn her attention to the Rutland Arms Hotel in Bakewell, Derbyshire. Set on the edge of the Peak District, the hotel enjoys high occupancy rates during the summer months, but poor organisation, bad reviews and an absence of visitors in the winter have pushed 68-year-old owner David to the brink of financial ruin.
S06E04 The Sandygate Hotel 12/08/2010 Alex Polizzi tries to reverse the fortunes of the Sandygate Hotel in South Yorkshire, where owners Dave and Dyan Elliott have estimated they have six months before going bankrupt. With occupancy rates as low as two per cent, Alex advises them to increase their online presence, court businesses for extra clients and re-evaluate their restaurant's profit margins.
S06E05 Windsors Hotel 19/08/2010 Alex Polizzi heads to the six-bedroom Windsors Hotel in Chertsey, Surrey, where occupancy rates have fallen to 25 per cent. Although impressed by the service and quality of food at breakfast, Alex advises owner Mel White to improve the poor decor, pay more attention to detail and reclassify the business as a guesthouse.
S06E06 Kingston Estate 26/08/2010 Alex Polizzi visits the Kingston Estate in rural Devon, where former model Liz Corfield and her husband Michael run a luxury B&B, guesthouses and a spa and conference facility, but are struggling financially due to falling guest numbers and the effects of the recession. Alex suggests room revamps and aggressive marketing, but the couple seem unwilling to listen to her advice.
S07E01 First In Last Out, Winchester 18/04/2011 Straight-talking, award-winning hotelier Alex Polizzi answers an SOS call from Jon Sweeney, owner of the First In Last Out, a 17th-century pub and B&B in Winchester that has been plagued by poor reviews – with one disgruntled guest even suggesting it might be the 'worst hotel in the UK'. The Hotel Inspector uncovers a cleaning regime that leaves much to be desired and, after a run-in with a shower room that has a life of its own, she checks out, leaving the First In Last Out with the distinction of being the first establishment she has ever refused to sleep in. The glamorous Polizzi is no quitter, but will the First In Last Out be too big a challenge even for the Hotel Inspector? Jon's main clientele are contractors who are not too bothered by their surroundings, but in order to make inroads on the tourist trade he is desperately in need of Alex's help. She faces the challenging task of showing Jon that budget accommodation does not need to mean low quality. Can she turn around the fortunes of FILO and get Jon to clean up his act – and his rooms?
S07E02 The Hill House, Ross-on-Wye 25/04/2011 Despite its excellent grounds and homegrown food, a couple's inn is struggling - can any of Alex's bright ideas turn the hotel's fortunes around?
S07E03 Welcome Traveller Inn, Pembrokeshire 02/05/2011 Alex comes to the rescue of the Welcome Traveller Inn, located in west Wales. Despite its excellent location, this family-run business is struggling. Can any of Alex's bright ideas turn the hotel's fortunes around? Geoff, Babs, Sarah and Kirsty have been welcoming travellers to their inn for the last seven years. They have eight bedrooms, a dining area, bar and conference room. The excellent location in west Wales should mean that the family can pick and choose from local trade, as well appeal to holidaymakers. However, the facts tell a different story – one of low occupancy rates, thousands of pounds lost last year and poor online reviews. Babs has reached the end of her tether with the business and the rest of the family are scratching their heads over ideas for how to improve the occupancy rates. Additionally, the whole family admits to never agreeing on the best way to take the business forwards. The family's future is completely tied up in this business and Babs, who pays the bills, thinks she has six, maybe 12 months left to turn things around. If the business fails, Babs and her clan will lose both the business and the family home. Can Alex persuade the family to put their differences to one side and pull together to entice people back to the hotel?
S07E04 Brendan Chase, Lake District 09/05/2011 The Hotel Inspector is called to the Brendan Chase in the Lake District by sixty-three-year-old former chartered accountant David Maloney. Alex Polizzi is shocked to find a dated B&B with an hotelier to match. Can Alex drag David screaming and kicking into the 21st century? David has run the eleven-bedroom Brendan Chase single-handedly for the past seven years. He keeps a strict, and expansive, set of rules, which are not always popular with guests, especially those with young families. David has also eschewed 21st century technology, with the internet and the credit card largely ignored. David prefers the rather more oldfashioned code of dos and don'ts. Unsurprisingly, the B&B makes puny profits, leaving the outdoors enthusiast chained to the business, unable to afford help with his myriad chores. Alex must find a way to break down David's defences, and try to raise occupancy rates and profits to allow him to start enjoying life once more. Alex struggles to break through David's armour – and when he accuses her of creating a tea stain on his carpet, things get even worse...
S07E05 Merlin Court Hotel, Devon 16/05/2011 Alex visits the seaside town of Ilfracombe in Devon. The Shears family has asked for help with the themed Merlin Court Hotel, as rising debts and plummeting occupancy rates threaten to endanger the establishment's future. Dad Mike bought the 14-bedroom hotel 13 years ago, hoping to provide guests with a legendary holiday experience evoking Arthurian legend and the Knights of the Round Table. His wife Helen and daughter Carina play a supporting role in the running of the hotel. Mike hopes that Alex can bring some much-needed magic to the hostelry, but she first has to get the Shears to learn how to work together and fight for their own survival. Can she make the Merlin Court the stuff of legend?
S07E06 The Hollybush Inn, Hay-on-Wye 23/05/2011 57-year-old healer Barbara Lewthwaite dreams of creating a laid-back, ethical, nature-friendly holiday retreat at the 18th-century Hollybush Inn in Hay-on-Wye. Her estate boasts tepees, a camping and caravan site, a five-bedroom B&B, and a bar and restaurant. But Barbara’s free and easy approach to the hospitality business hasn’t always left her guests feeling so quite so mellow. Unhappy guests have complained about both the facilities and the barefooted owner. The dire reviews, coupled with poor winter trade, have left Barbara burdened with debt and fighting a constant battle for survival. Will renowned hotelier Alex Polizzi be able to reverse Barbara’s flagging fortunes?
S07E07 The Grosvenor Hotel, Rugby 30/05/2011 Entrepreneur Raman Bal believed the Grosvenor Hotel would become the foundation of his business empire. Raman invested £600,000 in elevating the 25 bedrooms to executive standard, gave the dining room a wash and brush up, and put a bit of sparkle into the bar. But his ambitions have not been matched by reservations.
S07E08 The White Horse, Suffolk 06/06/2011 Alex Polizzi has been called in to a picturesque inn in Suffolk, by owners Ann and her husband Paul. The couple have sunk their life savings into the building, but they have not made a profit in years. The inn has eight ensuite bedrooms, a restaurant, bar, cocktail bar, large beer garden... and reputedly several ghosts. Ann and Paul love the business but feel it runs them rather than the other way round, and they have run out of ideas about how to move forward. Alex must get them back on track before it is too late. She has plenty of ideas to help them, but when the hotel manager threatens to quit, she is left banging her head against the antique walls.
S08E01 The Milton Lodge, Dorset 03/10/2011 Alex visits a hotel in Dorset which has seen a steadily declining occupancy rate. Could the answer to the hotel’s problems lie in a spirited assistant? The beautiful hotel is set in six acres of Dorset countryside, and comes complete with stables, an outdoor pool and even its own cricket pitch! It also comes with an owner whose collections of knickknacks are liberally littered around the hotel and its ten bedrooms. The owner and his wife have lived in the lodge for over 20 years and consider it their home. But having decided to close the door on letting the whole place out for money-spinning functions, they have seen their income dwindle. They are now worried about how the house will support them in the future. Alex feels that modernising the hotel is the only option if they are going to attract more visitors. Can Alex win the apprehensive owners round to her way of thinking? She finds a possible saviour in the form of the couple’s assistant, who has worked with them for more than twenty years. Could she be the light that guides the hotel into a bright new future?
S08E02 Bonnington Beach Hotel, Bournemouth 10/10/2011 Polizzi helps a couple in Bournemouth whose hotel near the beach is struggling to break even. Despite frequently reaching full capacity - with 57 beds in 21 rooms - the pair cannot seem to turn a profit, so the expert hotelier advises them to strip back their facilities and begin charging for extra amenities. She also suggests they build on the success of their Army-style boot camp by offering other self-improvement courses to their guests.
S08E03 Madonna Halley Hotel, London 17/10/2011 Alex Polizzi visits the Madonna Halley Hotel in north London, run by members of a Cypriot family whose Mediterranean roots have found their way into the interior design scheme. Guests have previously indicated the Aegean-style fixtures and fittings can be disagreeable, but when the presenter suggests a radical overhaul is necessary, the owners reveal they are reluctant to part with their distinctive adornments
S08E04 The Crown Inn, Derbyshire 24/10/2011 Alex Polizzi heads for Derbyshire's Peak District to help the owner of a 15th-century inn deal with a stream of problems. The two-star venue has 10 en-suite bedrooms, a bar and a 50-seat restaurant, but struggles to attract customers at the weekends. With a wage bill of £10,000 a month, the business is estimated to have made a loss of £600,000 over the years, and the expert hotelier sets out to improve the dated decor and turn around the hotel's fortunes.
S08E05 Grimscote Manor, Birmingham 31/10/2011 Jill and Steve own and run a smart 14-bedroom, two-star manor hotel on the outskirts of Birmingham. It boasts a restaurant, swimming pool, gardens, and a marquee fully equipped for the hotel’s wedding service. Jill loves to play bridal fairy godmother, but life at the hotel is far from a fairytale. The couple has invested time and savings in the manor, but the bottom line doesn’t match their input. The business has never made a profit; they are losing £700-£1,000 a week; and now their relationship, as well as the hotel, is floundering.
S08E06 Who'd A Thought It, Kent 07/11/2011 In Kent, self-styled showman Joe has been popping champagne corks in the family-owned, eight-bedroom 'champagne and oyster bar with rooms' for the past 23 years. After leaving his London casino job to manage the business, Joe’s aim has been to bring a taste of the four-star city luxury to the quiet Kent countryside. But his ‘unique’ tastes in décor haven’t been to everyone’s liking. Cowhide bedspreads, four-man hot tubs and erotic artwork are just some of the delights facing potential guests at check-in. The poor occupancy rates and dwindling profits tell their own story. Alex has her hands full, trying to convince Joe to embrace some changes to make his hotel a little more 'female friendly'. But when she is asked to spend the night in the ‘Champagne and Shoes’ room with mirrored ceilings and a dance pole, it is clear that Joe’s naked ambition may have gone one step too far…
S08E07 The New Lyngarth, Blackpool 14/11/2011 Alex Polizzi visits a Blackpool hotelier who has grand plans for his seaside establishment, but a lack of star rating and a string of bad reviews have led to dwindling bookings. Having bought the derelict 15-bedroom property in 2009, the owner spent £250,000 trying to turn it into an upmarket destination more in keeping with a private members' club.
S08E08 Bodkin House, Gloucestershire 21/11/2011 Alex visits Gloucestershire to lend a helping hand to a couple whose hotel badly needs a new lease of life.
S09E01 The Clover 05/07/2012
S09E02 The Oakland 12/07/2012 Alex visits an hotel and nightclub in Essex, run by a family who are simply not dancing to the same beat.
S09E03 The Caspian 19/07/2012 Alex attempts to help turn around the fortunes of the Caspian owned by Nousha Samari and her son Samander.
S09E04 The Bellingham 26/07/2012 Alex attempts to help turn around the fortunes of The Bellingham run by 24-year-old former burger-van operator, Richard.
S09E05 Mansion Lions 02/08/2012 Alex attempts to help turn around the fortunes of the Mansion Lions Hotel in Eastbourne. The owner Mr Sheikh Abid Gulzar has dreams of turning the hotel into a four-star establishment.
S09E06 The Meudon 09/08/2012 Alex travels to the Meudon Hotel in Falmouth to help father-and-son team Harry and Mark Pilgrim. The 29-bedroom country-house hotel was once a sparkling jewel on the Cornish coast, boasting 8.5 acres of sub-tropical gardens that lead down to the hotel’s private beach. But it has failed to move with the times and for too long now has been struggling with low occupancy and low profits. Alex quickly gets down to the roots of their problems. She discovers that 86-year-old Harry’s reluctance to let go of the reins has left son Mark frustrated in his role of general manager. With the old-fashioned decor and unimaginative restaurant menu only attracting elderly clientele, the hotel is facing an uncertain future. Alex worries that the family lacks the vision and energy for change. She demands an immediate clear-out of all the doilies and relics of the past to widen the hotel’s appeal, and tells Mark to star putting himself forward to become more of a leader. Can Alex help with the Pilgrims’ progress?
S09E07 The White Hart, St Albans 16/08/2012 Alex visits a 15th-century haunted hotel in St Albans, where guests often get more than they bargained for. The 14-bedroom hotel is reputed to be the oldest in this ancient Home Counties town and, with numerous reported spooky sightings, guests often get more than they bargained for. Taking advantage of the hotel’s supernatural reputation, Jayne organises ghost tours complete with stage skeletons and cackling witches, but the haunted theme restaurant menu seems to be scaring off the guests. The McBeaths took over The White Hart four-and-a-half years ago, but with increased competition from the chain hotels, their profit margin is being tightly squeezed, and the couple are spending most of the time arguing about the right way forward. Ross and Jayne have called in Alex for her advice on how to attract more business, but they're not prepared for a sceptical Hotel Inspector who demands that they drop the haunted theme and concentrate instead on 'history not mystery'...
S09E08 Godolphin Arms Hotel 23/08/2012 Alex attempts to help turn around the fortunes of the Godolphin Arms Hotel in Newquay, Cornwall which has been run by Margaret Ashwood for the last 29 years.
S09E09 Walpole Bay Revisited 30/08/2012 Alex revisits the Walpole Bay hotel in Margate but fails to receive a warm welcome.
S09E10 African Queen Revisted 06/09/2012 Alex returns to the African Queen to see if business is still bobbing along or has sunk without a trace.
S10E01 Epstein House, Liverpool 06/02/2014 Alex attempts to help turn around the fortunes of Epstein House in Liverpool, the former home of Beatles' manager Brian Epstein. She tries to make owner Patrick Duggan see sense and agree to the changes she suggests.
S10E02 The Vidella, Blackpool 13/02/2014 Alex attempts to help Neil and John turn around the fortunes of The Vidella Hotel in Blackpool.
S10E03 Eden Lodge, Falmouth 20/02/2014 Alex is in Falmouth to help the owners of Eden Lodge.
S10E04 Alexandra Hotel, Llandudno 27/02/2014 Alex attempts to help John and his Algerian boyfriend Bachir turn around the fortunes of the Alexandra hotel in the Welsh town of Llandudno.
S10E05 Paramount Hotel, Nottingham 06/03/2014 Alex is in Nottingham, where she faces her toughest challenge yet as she attempts to reverse a hotel's decline before it goes bust.
S10E06 The Gungate Hotel, Tamworth 13/03/2014 Alex attempts to offer some advice to the owner of the Gungate Hotel in Tamworth to help turn the fortunes of the business around.
S10E07 Green Man Pub and Hotel, Wembley 20/03/2014 Alex stays in Wembley at the Green Man Pub and Hotel. Here she finds old style bedrooms putting guests off and the owners only making money off of the pub.
S10E08 Waterhall Country House Hotel, Crawley 27/03/2014 Alex is in Crawley a stone throw away from Heathrow airport and meets the owners of the Waterfall Country House who are desperate to build up a profitable business for their children to take on.
S10E09 00/00/0000
S00E01 Langtry Manor Hotel Revisited 21/05/2008
S00E02 St Alfeges/Number 16 B&B Revisited 21/05/2008
S00E03 Grand Hotel Revisited 28/05/2008
S00E04 Haven Hotel/No.78 B&B Revisited 28/05/2008
S00E05 Weyanoke/East Beach Hotel Revisited 04/06/2008
S00E06 In Switzerland 00/00/0000
S00E07 The Caspian, West London Revisited 18/07/2013 Alex Polizzi returns to the Caspian in Ealing, west London, to see whether the Samari family has continued to follow her advice after initial efforts led to the guesthouse being awarded a three-star rating.
S00E08 First In Last Out, Winchester Revisited 25/07/2013 Alex Polizzi returns to First In Last Out in Winchester, Hampshire. On her previous visit, poor hygiene led to her refusing to stay overnight at the B&B, so she is keen to see whether owner Jon Sweeney has managed to introduce and maintain an acceptable standard of cleanliness in the 17th-century building.
S00E09 Who'd A Thought It, Kent Revisited 01/08/2013 Alex Polizzi revisits Who'd a Thought It in Grafty Green, Kent, where manager Joe Mallet's soft spot for erotic art and four-man hot tubs did not hit the right note with some guests, leading to falling occupancy rates and dwindling profits. Two years on, has Joe turned over a new leaf and made the much-needed changes suggested by Alex?
S00E10 Artist Residence, Brighton Revisited 08/08/2013 Alex Polizzi revisits the Artist Residence in Brighton, a nine-bedroom hotel that doubles as a gallery to showcase pieces by artists who live and work in the establishment. During her last stay, Alex demanded that manager Justin Salisbury focus on spending more of his time there, improving the breakfast and bringing the rooms up to scratch, and now returns to find out whether things have changed.
S00E11 The Meudon Revisited 25/06/2014 Aex Polizzi goes back to the Meudon Country House Hotel near Falmouth, to check in once again with the Pilgrims on Cornwall's south coast. Two years ago she found Harry and his son Mark struggling to balance the books, and encouraged them to revamp their menu and refurbish many of the rooms. On her return, she discovers Mark has passed the running of the hotel to his sister Gaye Woods.
S00E12 The Oakland Revisited 02/07/2014 Alex Polizzi returns to the Oakland Hotel in South Woodham Ferrers, Essex, where two years ago she found a struggling business suffering from bad decor and family in-fighting. Co-owner Jeff Dolbear revealed that Alex was called in against his wishes and said he would ignore all her advice. Will she find him now working harmoniously with his wife Marilyn, son Andy and daughter Shelley, or will they be stuck in the past and still arguing endlessly among themselves?
S00E13 The Godolphin Arms Revisited 09/07/2014 Alex Polizzi revisits the Godolphin Arms, a B&B in the Cornish seaside resort of Newquay that had been losing money because guests were being drastically undercharged for their stays. She advised owner Margaret Ashwood to take a harder stance and stop treating the hotel like an extension of her home and the paying guests like family, and also gave the dated decor a revamp. Two years on, Alex is keeping her fingers crossed that she will not have to get tough with Margaret again and that the hotel is making a profit.
S00E14 The White Hart Revisited 16/07/2014 Alex Polizzi returns to the White Hart in St Albans, Hertfordshire, a reputedly haunted 15th-century hotel run by husband and wife Ross and Jayne McBeath, who had taken the ghoulish inspiration to extremes with novelty plastic skeletons and a horror-themed menu. Alex suggested that the proprietors drop the ghost tours and concentrate on the rich history of the building and surrounding area. Two years on, will she find a successful business - or will it be dead and buried?
S00E15 The Cornish Hotel Revisited 30/08/2016
S00E16 Albion House Revisited 06/08/2016
S00E17 The Hotel Celebrity Revisited 13/09/2016
S00E18 The Blue Inn Revisited 05/09/2017

Les critiques & échangesDiscussions et débats sur la série